Privacy Policy

Corium Dermatology Privacy Policy 

1. Introduction

Corium Dermatology (“Corium”, “we”, “us”, “our”) provides medical and cosmetic dermatology services, including AI‑Assisted 3D mole mapping and other skin treatments in New Brunswick, Canada.

This Privacy Policy explains how we collect, use, disclose, and protect personal information about patients, website visitors, and individuals who communicate with us, including by SMS/text message.

By using our services, visiting our clinic, or interacting with our website or SMS program, you consent to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• In‑clinic services (medical and cosmetic dermatology, 3D mole mapping, and related consultations) 
• Our website and online forms
• SMS/text messaging programs, including appointment reminders, service information, and other notifications
• Email, phone, and social media communications connected to our clinic 

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

1. Identification and contact information
   
   • Name, date of birth, address, phone number, email address
   • Emergency contact details

2. Medical and health information

   • Medical history, current conditions, referrals, test results, images (including 3D mole mapping scans), treatment plans, and other health information needed to provide dermatology care

3. Appointment and service information

   • Appointment dates and times
   • Services received (e.g., medical dermatology, cosmetic dermatology, 3D mole mapping, laser treatments)

4. Payment and billing information

   • Billing address and payment details
   • Insurance, provincial health coverage, or other payer information where applicable

5. Website and device information

   • Pages visited, forms completed, and general analytics data collected through cookies or similar technologies (where applicable)

6. SMS/Text message information

   • Mobile phone number
   • Message content you send to us (e.g., responses, STOP/HELP commands)
   • Log information about message delivery and your interactions with our messages

4. How We Use Personal Information

We use personal information to:

1. Provide medical and cosmetic dermatology services

   • Assess, diagnose, and treat skin conditions
   • Plan and deliver 3D mole mapping and other specialized treatments

2. Manage appointments and communications

   • Schedule, confirm, and remind you of appointments
   • Send service‑related notifications, pre‑ and post‑treatment instructions, and updates
   • Respond to your inquiries by phone, email, SMS, or through our website

3. Operate and improve our clinic and website

   • Maintain accurate records
   • Improve services and patient experience
   • Monitor and secure our systems and website

4. Billing, payment, and administration

   • Process payments and manage accounts
   • Administer insurance or third‑party payer arrangements

5. Legal, regulatory, and safety purposes

   • Comply with applicable laws, regulations, professional standards, and reporting obligations
   • Protect the rights, property, and safety of patients, staff, and the public

5. SMS/Text Messaging – Privacy and Terms

Corium offers optional SMS/text messaging programs for appointment reminders, clinic notifications, service information, and other account‑related messages.

5.1 Types of SMS Messages

If you opt in to receive SMS messages from us, you may receive:

• Appointment reminders and confirmations
• Notifications related to your scheduled services or treatment plans
• Account or administrative notifications (for example, changes to clinic hours or policies)
• Occasional information about dermatology services or important clinic updates

Messaging frequency may vary depending on your appointments and interactions with our clinic.

5.2 SMS Consent and Privacy

When you provide your mobile number and consent to receive SMS messages, that consent is used solely to send you clinic‑related text messages as described above.

SMS consent is not shared with third parties or affiliates, and we do not sell, rent, or disclose your SMS opt‑in information to third parties for their own marketing purposes.

You may withdraw your SMS consent at any time (see Opt‑Out below). Withdrawal of consent may affect our ability to send you text‑based reminders or notifications, but will not otherwise limit your access to care.

5.3 SMS Opt‑Out and Help

• To opt out of SMS messages at any time, text STOP to the number from which you received messages. After processing your request, you will no longer receive SMS messages, except as required by law or to confirm your opt‑out.
• For assistance with our SMS program, text HELP or contact our clinic directly by phone or through the contact information listed on our website.

Message and data rates may apply, depending on your mobile carrier and plan. Corium is not responsible for charges billed to you by your mobile carrier.

6. How We Share Personal Information

We may share personal information in the following circumstances:

1. Within the care team

   • With physicians, nurses, and authorized staff involved in your care at Corium, and where appropriate, with referring or consulting healthcare providers, consistent with applicable health privacy laws and professional standards

2. Service providers

   • With trusted third‑party service providers who support our clinic (for example, electronic medical record systems, billing services, appointment and messaging platforms, IT support), subject to contractual obligations to protect your information

3. Legal and regulatory obligations

   • When required to comply with laws, regulations, court orders, or regulatory requests
   • To protect the safety of patients, staff, or the public, or to investigate or prevent fraud or security incidents

4. With your consent

   • In any other situation where we have your explicit consent to share information

We do not sell your personal information, including your SMS consent information, to third parties.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.

Examples include:

• Limiting access to medical records to authorized personnel
• Using secure systems and passwords
• Training staff on privacy and confidentiality obligations

No method of transmission or storage is completely secure, but we work to maintain protections appropriate to the sensitivity of the information we hold.

8. Data Retention

We retain personal information for as long as necessary to:

• Provide services and maintain accurate medical records
• Meet legal, regulatory, and professional obligations
• Resolve disputes and enforce agreements

Retention periods may vary based on the type of information and applicable regulatory requirements.

9. Children and Minors

We provide dermatology services to patients of various ages. For minors, personal information is generally collected from and handled in coordination with their parent or legal guardian, in accordance with applicable laws and professional standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or technology. The “effective date” at the top of this Policy will indicate when it was last revised.

Continued use of our services or SMS program after an update signifies your acceptance of the revised Policy.

11. Contact Us

If you have questions about this Privacy Policy, our SMS program, or how your personal information is handled, or if you wish to exercise your privacy rights, please contact our clinic using the contact details provided on the Corium Dermatology website or at our clinic location.